PRIVACY POLICY

 

 

Latest update: 18/03/2019

MEDIUM AND HOSTING OF THE PROCESSING

The Website alpestechnologies.com ("the Website") is hosted on the servers of Legrand France, 128 avenue du Maréchal de Lattre de Tassigny, 87045 Limoges Cedex (France). Email: webmaster.legrand@legrand.fr

IDENTITY OF THE DATA CONTROLLER

The processing of personal data collected is carried out under the responsibility of:
ALPES TECHNOLOGIES S.A.S.

Simplified Joint-Stock company with capital of €300,000 

SIRET No. 347 386 625 00029

APE (business category) code 2790 Z 

7 rue des Bouvières - B.P. 332 
74943 Annecy-le-Vieux Cedex (France) 

email: com@alpestechnologies.com
Trade and Companies Register No. (SIREN) 347 386 625

VAT identification number FR 35 347 386 625 


DATA COLLECTED AND PURPOSE OF DATA PROCESSING

Data that you provide to us


Data identified as mandatory is essential for providing the service requested by the user. Failure to answer a required field may prevent the sending of your request.
By filling in our form to request a quote or diagnosis, you authorise Alpes Technologies to collect and use the data collected. The data will then be subject to IT processing to enable us to respond to your request.
You have, in particular, the right to object to this processing by following the procedure outlined in the section "Exercise of users' rights".

We store the data that you provide us for the time necessary to process your request and for a maximum duration covering the duration of the business relationship.

In the table below, you will find the list of data provided (*mandatory data)
Please also note that the content of attachments and messages you send us may also contain personal data.

Data collected Purpose of data processing
Surname, First name* Enables identity check & responding to requests for quotes by name
Email address* Enables electronic processing of requests for diagnoses or quotes
Company* Enables identity check & execution of requests for quotes or diagnoses
Telephone number* Enables processing by telephone of requests for diagnoses or quotes
Address, post code, city, country* Enables processing by post of questions or requests for quotes or diagnoses
Business category Enables requests to be answered in a personalised manner

Data collected during the use of our services

For audience measurement data and all data that is collected through the use of cookies on the Website, the retention period is 13 months. Your IP address is anonymised immediately after use.
We process the aforementioned data on the legal basis of our legitimate interest to improve our products and services or based on your consent for the data collected through cookies subject to consent used on the Website (see the section "Cookies and similar technologies" for more information about the cookies used on the Website.)

Data collected Purpose of data processing
Statistics on the user's browsing Enables production of statistical data to analyse the Website's traffic in order to improve it (search queries, pages visited, search results by keywords, etc.)
Device-related event data provided by your browser
(server errors, server activity, settings, type and language of your browser, date and time of the request, referral URL, session login details, browsing history, etc.)
Enables processing of system errors to manage and improve our services and to adapt the design of our website to users’ devices.
IP address To find out the number of visitors to the website, the origin of incoming traffic.

EXERCISING YOUR USER RIGHTS

You have a right to access, rectify or erase personal information collected concerning you. You can request that the processing of this data be restricted or object to it being processed.

If you request the erasure, or object to the processing of data specified as mandatory, you will no longer be able to access certain Website functions as they require the processing of your data in order to operate.

Should you so request, we may send you the personal data that you have provided to us in an easily accessible format.

You also have the right to define guidelines for what happens to your data after your death.

You may, if you provide a valid identification document, exercise your rights at any time by sending your request:
- by post to: ALPES TECHNOLOGIES, P.A.E. Les Glaisins, 7 rue des Bouvières, BP 332, 74943 Annecy-le-Vieux CEDEX, France
- by email to: com@alpestechnologies.com
- by phone, by contacting the following number: +33 (0)4 50 64 05 13

Your request will be processed within one month of receipt. If necessary, this period can be extended by two months, in view of the complexity and the number of requests. In this case, you will be informed of this extension and its reasons within one month of receipt of the request.

No payment will be required for the exercise of your rights except in the event of manifestly unfounded or excessive requests. In this case, Alpes Technologies also reserves the right not to respond to your request.

If you are not satisfied with the manner in which your request was processed, we invite you contact us at the following telephone number: +33 (0)4 50 64 05 13. In the event you remain dissatisfied with our response, we remind you that you have the right to lodge a complaint with the French data protection authority, Commission Informatique et Libertés (CNIL): https://www.cnil.fr/.

TERMS OF DATA PROCESSING

The personal data are processed with the help of manual and computer tools. The sole purpose of this processing is to achieve the objectives stated with a view to ensuring data confidentiality and security.

ACCESS TO DATA

Only the following have access to your personal data, within the limits of their respective assignments:

  • The internal departments of the company Alpes Technologies and Legrand France, established in France, in order to process your requests: the technical and sales teams (for requests for quotes or diagnoses), teams in charge of managing the Website;
  • The service provider Pixine, established in France, insofar as it is in charge of the development of the Website.

We would like to inform you that service providers and subcontractors are subject to a confidentiality obligation and may only use your data in accordance with our contractual provisions and applicable legislation.

DATA SECURITY

Alpes Technologies has implemented adequate physical, electronic and administrative safeguards to protect your personal data. However, Alpes Technologies would like to draw the attention of the user to the possible risk in terms of confidentiality of the data, due to the way the Internet operates. It is the responsibility of the user to set up or ensure the use of a personal computer network, as well as to ensure proper configuration of the router connected to the Internet service provider and other wireless access methods (e.g.: WIFI, 4G, etc.).

COOKIES AND SIMILAR TECHNOLOGIES

While you are browsing, cookies are stored on your device (computer, mobile phone, tablet), subject to the choice you have made and that you can change at any time by managing your settings (see "Accept or reject cookies").

Placed on your terminal when you visit a website, a cookie is a small text file containing information about your browsing (pages viewed, date and time of the consultation, etc.), the main purpose of which is to enhance your visit and allow you to receive targeted services.

Cookies Type of Cookies Who generates these Cookies?
Essential Cookies for the Website
hasCookie
acceptCookies
elementStart
Information to verify that the Internet user's device supports and accepts cookies on the Website. ALPES TECHNOLOGIES
Website analysis cookies
_ga
_gat
_gid
_utma
_utmb
_utmc
_utmz
Enables statistics on the user's equipment and their browsing (statistics) on the Website to be registered. No nominative data is stored. GOOGLE ANALYTICS
xtan505548
xtant505548
xtvrn
idrxvr
AT-INTERNET

Accept or refuse cookies

You can set your browser to store cookies in your terminal or reject them, either routinely or depending on where they originate from, or to inform you each time a cookie is stored in your terminal, so you can decide whether to accept or reject them.

However, the deletion of all cookies used may lead to the alteration or loss of certain settings or information and make browsing difficult or even impossible.

The configuration of each browser is different. It is described in your browser's help menu, which tells you how to change your cookie preferences.

You can disable cookies by following the instructions below:

UNDER SIXTEEN

Minors aged under sixteen are not the target user group of the Website. However, access to the Website is not restricted to adults since the contents of the Website are not prohibited for minors under 16.

The Website does not knowingly gather or use any personal information from children under 16. If information was gathered by the Website concerning a minor, the minor’s legal representative has the possibility to contact the Customer Relations Centre of Alpes Technologies in order to rectify, modify or delete this information (see "Exercise of user’s rights").

AMENDMENT TO THE PRIVACY POLICY

This document may be amended at any time without prior notice. We invite you to consult it regularly.